What are the delivery times?
In standard delivery, you will be delivered within 5 working days for metropolitan France.
Which countries do you deliver to?
All European Union countries
I didn't receive a confirmation email, is this normal?
We suggest you to look in the spams, if the confirmation is not there, go to yourpersonal space,all your validated orders are recorded there.
Can I cancel my order?
Send us an email within an hour of your order to[email protected]with your full name and order number and we will make the necessary arrangements.
My order hasn't been delivered yet, what can I do?
Go to your personalspace to track the status of the package. If you have been waiting for your package for more than 8 days, contact us by email at [email protected]
I wish to return my order, what is the procedure?
You can return your order within 14 days provided that the products have not been worn and that the jewelry can keep its small reference tag.
The return costs are at your expense.
For any request, please contact our customer service: [email protected]
Does ZAG jewelry have a guarantee?
Our jewels are guaranteed 1 year on presentation of the proof of purchase (our invoice). Please note that the warranty does not cover natural wear and tear or defects caused by improper maintenance of the product. The jewel goes through our expertise service before any repair. Send us a picture of your product and specify the defect to the following address: [email protected]
If the defect is covered by the warranty we will send you a return slip.
Where to find a ZAG Bijoux point of sale?
Consult the list of our partnersin the store locator